If however, damage occurs due to failure to follow our safety rules or negligence (i.e. If this happens please alert us at once so we can remedy the situation. Seams may develop tears in high traffic areas over a period of time. You are not responsible for normal wear and tear on our units. Q: Are we responsible for the unit if it gets a tear or damaged in any way?Ī: Yes and no. There is a link in your receipt once you've ordered or you may contact our office. Q: Can we see a copy of your contract and safety rules?Ī: Yes.
If you reschedule due to weather you will be given a raincheck that is good for 1 year.Ī: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. If your order is $150 or less it is a $50 non-refundable deposit and anything over $150 is 25% of your total. We do not accept personal checks.Ī: The deposit is non-refundable but, is transferable to a new date.Ī: Yes all orders require a non-refundable deposit. We do charge a $50 park fee and will not deliver to park parties on Sundays.Ī: Credit Cards and company checks. If you want to set up at a park, you must verify power and permit requiremetns with the park.
Some parks also require that you purchase a moonwalk permit. Q: What about parks? Do parks have electricity?Ī: We love setting up at parks but most parks do NOT have electricity. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. That´s why we require an outlet within 50´ of the unit or a generator. A blower keeps air in the jump unit the entire time.
Q: Do we have to keep it plugged in the entire time?Ī: Yes. Hop N Party cleans and disinfects after every rental. The jump should be clean when you get it. Q: We´ve rented some really dirty jumps from other companies in the past. If we have a lot of rentals that day, we may need to set up a day early. Generally we arrive 1-3 hours before the rental time begins. We arrive at least one hour prior to your use (or start time) to set up so you get the entire rental time to play.Ī: That depends on how many rentals we have that day. Q: Does the standard rental time include your set up time?Ī: No. Please call our office for a current quote. There is a section on the contract to circle a tip amount or they can accept cash tips.Ī: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. There is no set amount but, a standard tip ranges from $10 and up based on how you feel the staff performed. Remember prices do not include sales tax.Ī: Yes, our staff does accept tips. Q: Does the price include set up and delivery?Ī: Yes for local deliveries in Leander & Cedar Park TX, additional fees may apply for all other areas.
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